FAQ

1. Do you ship internationally?
No, currently we ship only within the United States.

2. Is shipping free?
Yes, all orders across the U.S. qualify for free standard shipping.

3. How long does order processing take?
Orders are processed within 3–4 business days.

4. How long does shipping take?
Delivery usually takes 5–6 business days after processing, depending on the destination.

5. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, undamaged, and in original packaging with all tags attached.

6. Can I exchange an item?
Yes, exchanges are accepted within 10 days. Availability depends on stock. If the replacement item is unavailable, a refund will be issued.

7. When will I receive my refund?
Refunds are processed within 5–10 business days after the returned item is approved and inspected. Refunds are issued to the original payment method.

8. How do I request a return or exchange?
Contact our customer service team with your order details, reason for return/exchange, and product photos if applicable.

9. What if my order arrives damaged or incorrect?
Contact us immediately. We will provide options for replacement, exchange, or refund based on the situation.

10. Is my personal information secure?
Yes, we prioritize your privacy. Customer data is protected and never shared or sold to unauthorized third parties.

11. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with tracking information to monitor delivery progress.

12. Who do I contact for additional help?
For any additional questions or concerns, contact:
Phone: 330-397-3955
Email: contact@zivarex.store